Eduardo Garcia

4525 Benning Dr., Houston, TX 77035, egarcia77459@yahoo.com, cell: 281-250-5527

Experience

Project/Implementation

Develop and implement infrastructure of products introduced to the Latin American market.

Integrate Expense data feeds to various financial systems such as SAP, Dunn and Bradstreet, PeopleSoft, Oracle

Consult with clients on functionality and use monitoring product effectiveness.

Evaluated policy, means of sharing and effectiveness of information and reports shared.

Install and customize field use of Expense Auditor software by corporate customers.

Provide technical support to IT personnel to set up and configure client server platforms as needed within entity.

Process Improvement

Employ statistical tools to analyze data, drew conclusions and implemented reduction solutions.

Perform comprehensive analysis of corporation's processes to create an operational plan for improving those processes.

Six Sigma professional dedicated to cost reduction, cost avoidance and revenue generating projects for Corporate

Services net savings >1 million.

Encouraged managers and supervisors to maintain statistical documentation as part of the improvement process.

Instructor

Proof and edit technical documents in English and Spanish using subject matter expert’s abilities reducing

developmental and instructional costs.

Provide field instruction in English and Spanish where needed reducing down time.

Provide management and end user training to members of diverse and varied industries.

Conducted product demonstrations to corporations at different stages of sales process, as needed.

Develop training documentation and trained customer service help desk personnel.

Develop training materials and trained Corporate Managers in Policy and website administrative tools.

Evaluate course materials and instructor quality through evaluations and feedback.

Evaluate existing or create a support infrastructure in Latin America for products providing training and second level

Tester

support in Spanish.

Collaborate with engineering on enhancements and changes improving customer satisfaction.

Evaluate system functionality recommending improvements and system upgrades.

Provide feedback to developers on functionality of ground and marine products.

Conducted scripted testing onsite and in the lab for Expense Auditing tool; work closely with developers and clients to

launch Amex's first Expense tool.

Leadership

Managed a training department leading staff to develop comprehensive easily accessible training materials online.

Mentored coworkers through staff development and delegation of responsibilities.

Encouraged the interchange of information through meetings, seminars and conferences.

Promoted adherence to policy and compliance to time management principles.

Championed promotion and self improvement.

Employment

Houston, TX

Oct 2013 – Jan 2016

Geospace Technologies

Field Service Engineer

Stafford, TX

Sept 2007 – Oct 2013

INOVA Geophysical

Developer/Instructor

Missouri City, TX

Aug 2006 – Sept 2007

Aforos y Perforaciones

Purchaser/Broker

Houston, TX

Jul 2002 – Mar 2006

Kenyon International

Director of Training

Houston, TX

Apr 1997 – Dec 2001

American Express

Six Sigma Manager; Project Analyst/Product Implementation Specialist